Support
Plugins
- New Revest - Getting Started
- Plugin Builder - How to Perform Backup and Import of Plugin Settings
- Promob - How to check the version of Promob and Plugins?
- Plugins - How to install a plugin?
- Plugins - How to uninstall a plugin?
- Plugins - After Promob update the plugins disappeared
Windows
- Promob - Windows users permissions
- Promob - Requirements - How to check for Windows updates?
- Windows - How to disable User Account Control - UAC?
- Windows - How to capture the screen using Print Screen?
- Windows - How to change Windows resolution/zoom?
- Windows - How to delete temporary files?
Promob Update
- KB Promob Update – Error to build restoration point. Could not save files to restoration control json.
- KB Promob Update – Error to build restoration point. Could not copy files to restoration point.
- KB Promob Update – Error to recover from restoration point. Could not read files from restoration control json.
- Promob Update - Couldn't connect with the authorization service
- Promob Update - Unexpected Error
- Promob Publisher - You don't have an active subscription
Unconformity
Promob Downloader
Design
- Promob - The design has textures that exceed the recommended size of 1MB. Textures will be adjusted on import
- Promob - The environment cannot be budgeted because it is mirrored. You can undo this action by mirroring the environment again
- Promob - Customer and company data are not saved
- Promob – Does not display module bar
- Decore Online - Green decorations do not load
Catalog
- Catalog - The structure has no budgeted parent. Check item registration
- Catalog - Error updating Publisher
- Catalog - Unable to load required compatibility information
- Catalog - The maximum number of media on our servers has been exceeded
- Catalog - Unconformity - There is no ID for aComponent Definition in the SelectedComponentsCollection. ModelTypeDefinition was ignored
Builder
Cut Pro
- Cut Pro - The cutting plan could not be generated. Please check your internet connection and try again
- Cu Pro - The cutting plan could not be generated. Log out and re-enter your Promob Cut Pro login credentials
- Cut Pro - The cutting plan could not be generated. Content:
- Cut Pro - The cutting plan could not be generated. Details:
- Cut Pro - Opening - Could not login. Generic authorization error
- Lifetime - Plugin Cut - Plugin Cut won't open
Cut
- KB - Cut - Promob modules are not displayed in Promob Cut.
- KB- Cut - Cut Promob is not registered and limit the cutting plan and shopping list in just 10 items
- KB - Cut - The maximum cutting size will be changed to the minimum value necessary to cut the panels of the production plan: XXXX.
- KB - Cut - Geometry does not keep format when exporting to Cut
Connect
- Connect – Error Message When Opening Projects – Access denied to open the review process project
- Connect – Error Message When Opening Projects – Access denied to the project. The project is set as private and the current user is not the responsible
- Connect – Error Message When Opening Projects – Access denied to open the Manufacturer Project
- Connect – Error Message When Opening Projects – Design type not recognized
- Connect – Error messages in project opening integration - Project configured as public by group and user does not belong to the same group as the project owner
- Connect – Error messages in project opening integration - Invalid account visibility configuration
Portal
- Portal - Upgrade - It is not possible to upgrade to this product, as ther is no common subscription between them.
- Portal - Purchase authorization was refused
- Portal - Credit Card Payment: Unauthorized Access
- Portal – Unlock Pop-Up to run payment methods
- Portal - The system presented an invalid operation, this unconformity may be caused by some configuration or software that interferes with your Internet browsing
- Portal – Order Completed
Release Notes
- Release Notes – Worker – Versions 6.60.26.0 and higher
- Promob Maker AR - Release Notes
- Promob Maker NA - Release Notes
- Promob Maker BR - Release Notes - Previous Version
- Promob Maker NA - Release Notes
- Real Scene 2.0 - Release Notes
Corrections
- Promob - Activation - Webpage navigation has been canceled
- Promob - Activation - Sorry, there was an error processing your request. Contact the Call Center
- Connect - At some point this project was saved using a different system
- Real Scene and Render Up - White rendering, does not start, does not complete or stops working
- Promob - Promob does not open with double mouse click
- Promob - Opening - Account not authorized/Error in authorization - Login services are not responding
Procedures
- Support - Delete temporary files
- Internet Options – Restore and Reset
- Portal - How to manage the publishing criteria
- Portal - Subscription does not display on renewal page
- Cut Pro help center
- Help Center Information