What happens?
When activating Promob a message is displayed Sorry, there was an error processing your
request. Contact the Call Center.
Why does it happen?
1. Incorrect login or serial number;
2. Administrative permission;
3. Software or network blocking.
What to do?
Solution 1: Check the operating system date and time
1. Check the date and time set in Windows. By default, it is present in the lower right corner of the computer screen;
2. If the date and time are incorrect, adjust them so that Promob can verify the subscription;
3. Click with right button on the date and time and select the option Adjust date/time.
Solution 2: Check subscription and system that is installed
1. Check out the serial number you are filling out by comparing it with your subscriptions on the Portal Promob. If the serial number is expired or incorrect, check the leave situation;
2. Compare the name of the Promob installed on the client with the subscription name in the Portal.
EXAMPLE: The Promob Combo Project cannot be activated with a Promob Arch serial number, just as a Custom Promob Combo cannot be activated with a Promob Plus serial number.
Solution 3: Execute as administrator
1. Close the activation page;
2. Access the location C:\Program Files\Promob\Promob (System Name)\Program\Bin;
3. Locate the Promob.exe file, right-click and select the Run as administrator option;
4. Try the activation again. If the situation persists, make solution 4.
Solution 4: Reset and delete Internet Explorer history
1. Close the activation page;
2. Delete browsing history from Internet Explorer as the documentation;
3. Restore and reset Internet Explorer as the documentation;
4. Open Promob and try activating again. If the situation persists, perform solution 5.
Solution 5: Check for Windows updates
1. Access the Computer Start Menu and search for updates;
2. Locate and click Check for updates;
3. If there are updates available, they will be displayed on the next screen;
4. If there are updates, we advise you to update Windows on your computer through Windows Update.
5. If it is the correct version perform solution 6.
Solution 6: Delete log files
1. Close the activation page.
2. Access the location C:\ProgramData\Procad and delete the file 0.sys (number will vary according to Promob).
3. Access the location C:\ProgramData\Procad\(System Name) and delete the files LocalCache.dat e TokenCache.dat.
4. Open Promob and try activating again. If the situation persists, perform solution 7.
Solution 7: Check antivirus installed on the computer
1. Close the activation page.
2. Check for antivirus software installed on your computer and disable it temporarily if it is installed on the machine.
3. If no antivirus is found, perform solution 8.
Solution 8: Check internet limiters
1. Contact a computer technician or your ISP to release the addresses required to activate Promob. Click here to see which IPs and ports to release.