What happens?
When requesting payment via PIX, the message Unable to generate QR Code for payment, please try again, is displayed.
Why does it happens?
The situation occurs when there is some instability in the server of the operator bank, Banco do Brasil, or when there is some inconsistency in the company registration (NIF, RUT, RUC, RC, VAT, VATIN, FEDERAL TAX ID, SALES TAX - ID).
What to do?
Solution 1
1. Check if the company registration is stable with the public agency responsible for company registration in your country.
- If there is any inconsistency, the procedure cannot be finished.
2. Make the adhesion or renewal, in a register on the Portal with a stable company registration.
Solution 2
1. Wait for the situation to stabilize and try again. The Bank's services may be unstable.
2. Try again, following the procedure Payment for orders completed.