Portal - Hello, we noticed that you are adding an item thas is classified as a service to your cart, however you already have an item classified as a product added. Please complete your current order and then place a new order with this item.

What happens?

In Promob Portal, when you click Buy Now, and you have added an item that is classified as a service in a cart that already has an item classified as a product, the following message is displayed:

Why does it happen?

This situation occurs for two reasons:

1. You already have at least one item in your shopping cart;

2. At least one of the items in the shopping cart is classified as a product. Items categorized as product include items like Promob Plus, Promob Arch, among others.

What to do?

To correct the situation, perform the following procedures:

1. Access the cart in the Portal Promob and complete the current order;

2. Make a new order with this desired item.