What happens?
On the Promob Portal, when you click Buy Now, and you have added an item that is classified as a product to a cart that already has an item that is classified as a service, the following message is displayed:
Why does it happen?
This situation occurs for two reasons:
1. You already have at least one item in your shopping cart;
2. At least one of the items in the shopping cart is classified as a service. Items categorized as service include items like subscription renews, Promob Studio, Promob Lite, among others.
What to do?
To correct the situation, perform the following procedures:
1. Access the cart in the Portal Promob and complete the current order;
2. Make a new order with this desired item.