Promob Update - Unable to get the registration data. Make sure that Promob is activated and try again – Promob Support

What happens?

When updating Promob or running Promob Update, the message Unable to get the registration data. Make sure that Promob is activated and try again is displayed.

Why does it happen?

The situation arises for one of the following reasons:

1. Promob is not activated;

2. The ProcadUpdate.config file, which stores the Promob Update settings, is corrupted (its information cannot be read);

3. For some unknown reason, the file has been removed.

What to do?

Procedure 1: Check that the subscription is active

1. Go to portal.promob.com and log in to your account;

2. Go to the Subscriptions - Manage menu;

3. Filter by the product you use and check that the subscription status is active.

Procedure 2: Activating Promob

Check that Promob is activated. For more information, go here.

Procedure 3: Rename Promob Update cache file

1. With Promob closed, go to Local Disk (C:)\ProgramData\Procad\Promob (Manufacturer Name)\Config\ProcadUpdate and rename the ProcadUpdate.config file. If you can't find the ProgramData folder, see the article: How to show hidden folders and files?

2. Try updating Promob again.