To locate the preg file:
IMPORTANT:
-
The preg file name is formed by the date, with the year in front, when the Promob was activated. Example: preg_210716.log, where the file date is 7/16/21;
-
Somente execute este procedimento quando solicitado pelo Suporte Técnico da Promob.
1. With the Promob closed, go to Local Disk (C:)\Users\logged_username\AppData\Local\Temp. NOTE: The AppData folder is a hidden folder, if not showing, click here;
2. Locate the text file with the extension log. NOTE: If the file extension is not displayed, click here.
Related links: