When opening the dimension configurator in Promob and trying to type a value in one of the fields, Promob stops responding.
Why does it happen?
The situation happens due to a bug of version 22.214.171.124 of Promob.
What to do?
Solution 1: open request
1. Open a solicitation reporting the problem to be turned to the Promob version as a workaround.
Solution 2: check the existence of Warsaw
In direct contact with Diebold, the company responsible for the application, Promob identified that Warsaw, a security application installed on computers for secure access to Internet Banking, blocks Cut Pro files and prevents them from being opened. Therefore, we suggest that you follow the guidance below:
1. Contact Diebold Support for application maintenance via the link:
Workaround: Uninstall the .Warsaw application. If you need assistance in uninstalling, we recommend that you contact Diebold Support.