Promob - By clicking on the Activate Now button nothing happens

What happens?

By clicking on the Activate Now button on the activation screen, nothing happens and it is not possible to complete the activation of Promob.

What to do?

Solution 1: Query Internet Explorer Version

1. See the version of Internet Explorer installed on your computer;

2. If the version is lower than version 11, please update your Internet browser.

Solution 2: Configure Internet Explorer

1. Click on the menu Tools - Internet Options. IMPORTANT: if the Tools menu is not displayed press the Alt key;

2. Click the Security tab, click Trusted Sites and then the Sites button;

3. In the Trusted Sites window, uncheck Require server verification (https:) for all sites in this zone. In Add this site to the zone add the Service Portal address (portal.promob.com)  and click Add.

Solution 3: Reset Internet Explorer settings

1. Click on the menu Tools - Internet Options. IMPORTANT: if the Tools menu is not displayed press the Alt key;
2. Click the Advanced tab and then the Restore advanced settings button. Click Apply;
3. Click Reset. In the window that appears, click Reset. After the reset process is finished, click Close;
4. Click Apply - OK.

Solution 4: Check Internet Limiters

1. Check for the presence of Internet limiters that may be blocking the download of files. Click here and see the ports, sites and IPs to be released.

Solution 5: Check the proxy setting on the computer

1. Close the Promob activation window;

2. Go to Local Disk (C:)\ProgramData\Procad. NOTE: The ProgramData folder is a hidden folder, if not showing, click here;

3. Locate and delete the Promob.Proxy.config file;

4. Go to Local Disk (C:)\ProgramData\Procad\Promob(Manufacturer Name);

5. Locate and delete the proxy.config file;

6. Open Promob and activate.