The update log file is analyzed to resolve specific situations related to the Promob update and is composed of the word "log" + the date of the Promob update.
Example: log202408.txt.
To locate the Promob Update log file:
IMPORTANT: only perform this procedure when requested by Promob Technical Support.
1. Close Promob.
2. In the Windows search bar, or in the address bar of any folder, type %temp%/PromobUpdate/log` followed by the date at the end of the file.
Example:
3. Locate the text file with the .txt extension. If the file extension is not visible, click here.
4. Open a request to Promob Technical Support by attaching the Promob Update log file for verification.