Whats happen?
When importing 3D file into Promob, the message “The selected file could not be imported. Check that the file format matches the list of compatible formats for import. ”.
Why does it happen?
The situation occurs because the format of the file to be imported is not compatible.
What to do?
Check parameters for importing the file
- Check that the file meets the import parameters.
Save file in OBJ format
- Use 3D modeling software and export the file in OBJ format;
- Export the file again.
Open solicitation to Promob
- Open a solicitation to the Promob Service Center and attach the 3D file that was not imported for verification.