Promob - Promob has stopped working while opening or during its use

What happens?

When opening Promob or while using it the following message is displayed: Promob has stopped working.

Why does it happens?

The situation may occur for the following reasons:

1. Blocade caused by cache files
2. The Windows user does not have the permissions required to use Promob;
3. Blocade caused by the computer antivirus;
4. Promob is not updated;
5. Blocade caused by softwares installed in the computer;
6. Corruped file in the Promob Local Folder;
7. Corrupted file in the root folder;
8. The computer does not meet the minimum requirements for Promob operation.

What to do?

Solution 1: Remove the cache files

1. Access the directory: C:\ProgramData\Procad\Promob (Promob name);

IMPORTANT: If the ProgramData folder is not showing, it may be hidden. To unhide click here.

2. Locate and delete the files LocalCache.dat and TokenCache.dat;

3. Open Promob and check if the situation persists.

Solution 2: Run Promob as administrator

1. Access the root folder of the Promob in Local Disk (C:)\Program Files\Promob\(Promob Name)\Program\bin

2. Locate and right-click the Promob.exe file and select the Run as administrator option.

3. If Promob opens ask the computer technician or network administrator to configure the administrative permissions of the Windows logged-in user.

Solution 3: Disable antivirus

1. Disable the antivirus and open Promob.

2. If the Promob opens please ask your IT technician to configure the antivirus filters not to block Promob and files and folders.

Solution 4: Update Promob

1. Update the Promob accessing Local Disk (C:)\Program Files\Promob\(Promob Name)\Program\bin\Update, locate and double-click the PromobUpdate.exe file;

2. Open Promob and check if the situation still happens. In case it does, go to Solution 5.

Solution 5: Check installed programs

1. Access the Control Panel - Programs and Features. Check in the program list if one of these programs are installed:
- PlaysTV
- Raptr
- MalwareBytes
- Bytefence
- YAC (Yet Another Cleaner)
- PlaysTV
- Segurazzo (SA Antivírus)

2. If the programs are installed, remove them.

3. If none of these programs are located or the situation still happens, go to Solution 6.

Solution 6: Rename Promob local folder

1. Access the C:\ProgramData\Procad diretory in your computer. If you can't locate the ProgramData  folder click here.

2. Rename the folder with the same name as your Promob. Example: Rename the Promob Plus Professional (2448) folder to _Promob Plus Professional (2448).

IMPORTANT: This folder stores all the Promob local settings. Therefore, it its essential to undo the changes once the test is finished. The new folder created must be deleted and the previous folder renamed must have its name back to the original name in order not to lose the Promob settings.

3. Reopen Promob e see if the situation still happens:

• Promob opens:
  • Close Promob again;
  • Delete the new folder that was created with the same name as your Promob;
  • Rename the folder back to its original name. Example: Rename the _Promob Plus Professional (2448) folder to Promob Plus Professional (2448)
  • Open a solicitation to Promob Support and e inform that after renaming the promob local folder the program opened.
    
    
• Promob does not open:
  
  • Close Promob again;
  • Delete the new folder that was created with the same name as your Promob;
  • Rename the folder back to its original name. Example: Rename the _Promob Plus Professional (2448) folder to Promob Plus Professional (2448)
  • Go to solution 7
    
    

Solution 7: Reinstall Promob

Unninstall Promob from your computer and install it again with Promob Downloader. If the situation still happens, go to solution 8.

• Check is the required version (4.6.1) of Microsoft .NET Framework is installed in your computer. If it is not installed, do the installation of the tool;
• Check if the resourses from Microsoft .NET Framework are active. If disabled, do the activation of it.

2. Windows

• Check if the operating system is updated.
• If it is not updated, ask your computer technician to run the operating system update through Windows Update.
  

3. Hardware requirements 

• Check if your computer meets the recomended requirements suggested by Promob and contact a computed technician to update the computer in case it doesn't. If you don't know how to check your computer informations click here.

Solution 9: Open a solicitation do Promob Support