Whats happens?
When accessing Budget – Listing – Send to eList, the following message appears: It was not possible to connect to the Connect API to check the project date. Please try again later. Project not updated in the eList.
Why does it happens?
The issue occurs because the project synchronization in the cloud is not complete. If you recently saved the project, you need to return to the Connect home screen and wait for the synchronization to finish (the project cloud icon should turn green).
What to do?
Procedure 1: Wait for the project to synchronize on the Connect home screen and try again
1. If the project is not synchronizing, perform the checks as described here.
Procedure 2: Open a request for Promob Support
1. Contact Support through a service request, learn more here.
1. Contate o Suporte através de uma solicitação de atendimento, saiba mais aqui.