What happens?
When the computer is connected to the Internet, Promob works correctly, but when it loses the connection, it stops working.
Why does it happen?
The situation occurs because Windows is out of date and the components necessary for the operation of Promob have some performance failure.
What to do?
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WARNING - READ BEFORE PROCEED The procedure described below was developed based on tests carried out by Promob's Technical Support and obtained effective results. It is important to consider that the realization of this step by step can influence the settings and operation of the computer. Thus, Promob advises that the performance of this procedure is accompanied by a trusted computer technician. |
Update Windows
Update Windows Update using the step-by-step below, or ask your computer technician for assistance:
1. Access the Control Panel and double-click on the Windows Update option;
2. In the window that appears, click Check for updates;
3. After the updates are downloaded, click Install updates;
4. Perform the installation of optional updates for the Microsoft .Net Framework;
IMPORTANT: the option to check for Windows updates is usually intentionally disabled by the computer technician or person responsible for maintaining the computer. Promob recommends checking this situation before carrying out the procedure.