Whats happen?
When updating Promob, the follow message is displayed: Ocorreu um erro. Erro inesperado.
Why does it happen?
The situation may occur because it was not possible to establish a connection from the user's computer to the update server due to the following reasons:
- Instability or failure in connection to the Internet;
- The user's connection has an Internet access limiter (proxy, firewall, antivirus, among others) that is blocking the update.
- Local cache files are invalid or corrupted.
What to do?
Procedure 1. Check for malicious software
1. Access the Control Panel - Programs and Features. Check the list of programs to see if the applications Infonaut, IntelliTerm, Istartsurf, Link Wiz, Phrase Finder, Quick Ref, Segurazzo, SuperClick, TermBlazer, TermCoach, WordAnchor, Wordinator, WordFly, WebAdvisor da Mcafee, or some other malicious program is installed. If installed, it is necessary to remove them from the computer.
2. Perform the Promob update again.
Procedure 2. Check for antivirus installed on the computer
1. Identify whether an antivirus is active on the computer. If so, deactivate it temporarily.
2. Update Promob again.
3. If the update is successful, ask IT to configure Promob in the antivirus exceptions.
Folders to include in the exceptions:
- C:\Program Files\Promob
- C:\ProgramData\Procad
- C:\Users\[logged_in_username]\AppData\Local\Temp
Procedure 3. Delete temporary files from Promob Update
2. Update Promob again via the Promob root folder (Local Disk (C:)\Program Files\Promob\Promob (Manufacturer Name)\Program\bin\Update\ PromobUpdate.exe).
Procedure 4. Check Internet Limiters
1. Request assistance from the computer technician to check the presence of Internet access limiters (proxy, firewall, antivirus, among others) that may be preventing the connection to the Promob server at the time of the update.
Procedure 5. Remove local caches
1. Go to the location C:\Program Data\Procad, locate and delete the file XX.sys
2. Go to the location C:\Program Data\Procad\Promob fabricante\
3. Locate and delete the TokenCache.dat and LocalCache.dat files.
4. Open Promob, enter the serial number and login details to validate the activation, and then test the update process again.