IMPORTANT: This procedure should only be performed when prompted by the Promob Customer Service Center.
Through Promob's remote access software, the support assistant will have access to your computer to perform the necessary checks in order to regularize the operation of Promob products.
How to send ID and pasword for remote access?
1. Download the file Promob_Acesso_Remoto.exe;
2. Click on the Executar or Abrir button. IMPORTANT: according to the browser used the name of the button may change;
3. In the install screen, check the Executar somente and particular/não comercial options and click on Aceitar - executar. Wait while an identification number is generated;
4. Then, enter "Your ID (Seu ID)" and "Password (Sua Senha)" for Promob through the open request;
IMPORTANT: It is necessary to keep the program open and to wait for the remote access to be started by the Promob attendant. If the program is closed, a new password will be generated when the program is reopened and it must be informed to the Support, through the request that is open.