The video card (also known as a video adapter) is the component responsible for sending images to the monitor. Promob is an application that uses advanced graphics features. Unlike office applications like Microsoft Word, Excel or PowerPoint, Promob uses 3D features similar to those used by games.
Image quality and Promob performance may vary depending on the combination of video card, driver for this card and operating system.
What happens?
The computer where Promob is installed has two video cards.
What to do?
When the computer where Promob is installed has two video cards, request assistance from the IT technician to configure the video card that will be dedicated to Promob.