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ATTENTION! After the free period of 30 days, designs carried out during the test are not exported or saved when you choose to subscribe to another account registration on the Portal (another NIF). If you decide to test in one registration and sign in another, before canceling the test version, export the designs and save them on your machine, and then import them using a new serial number. To learn how to import and export designs, click here. |
In this article the following contents will be covered:
Free subscription renewal cancellation
Promob offers the free purchase of certain subscriptions for a pre-defined period of time. After this period, the customer has the possibility to purchase the subscription or not.
IMPORTANT: the free subscription will only be available on the first purchase of the product. In cases where has used the product before, or has had a subscription order for this product, even if canceled, the free subscription option is not available.
For this option to be available, the manufacturer needs to contact the Relationship Executive and request the service.
With the option of a free subscription for a period of time-released, it needs to access the Promob Portal Services and request the purchase authorization. If you do not have an account on the Portal, see how to create it here.
With the authorization sent, the manufacturer must authorize to purchase the subscription. You will receive an email informing them that the purchase has been authorized, therefore, you will need to access the Portal again to finalize the subscription purchase.
Check out how to purchase below!
To accession the subscription
1. Access the Promob Portal Services;
2. On the Promob Store menu, click Use Intentions;
3. Locate the desired product and click Buy Now!;
4. On the open screen, under Free Subscription, click Subscribe Now!
5. After, click Next;
6. On the open screen, enter your credit card details and click Finish Order.
IMPORTANT: the renewal is carried out by credit card, so the free subscription will be automatically deducted from the card after the free period. If chooses not to purchase the product, it is possible to access the subscription management to cancel the subscription. Cancellation can be carried out until the first subscription renewal.
Trial Subscription Cancellation
It is possible to cancel Trial subscriptions even before paying the first renewal order.
1. To cancel, click on the red X next to the subscription status;
2. Click on the doubts icon to help solve some questions. This icon shows more information about canceling the Trial subscription;
3. A message will be displayed if the cancellation is successful;
4. Another message will be displayed if the cancellation does not occur;
5. After canceling a Trial subscription, when querying the serial number, the interrogation icon will inform the cancellation date, cancellation time, and the user who canceled.
