What happens?
When you access Catalog3D, the message Connection Error is displayed. Unable to connect to the server.
Why does it happens?
The situation occurs due to the failure of the internet connection, or failure to validate the login of the user connected to Promob.
What to do?
Solution 1: Internet Connection
1. Validate that your computer is connected to the Internet.
Solution 2: Logging in again
1. Inside Promob, in the upper right corner, click on the account name and log out.
2. Reopen Promob, log in, and test the situation again.
Procedure 3: Rename folder
1. Close Promob
2. Go to the Local Disk directory C:\ProgramData\Procad. IMPORTANT: If the ProgramData folder is hidden, click here to check how to unhide the folder.
3. Rename the Promob.Catalog3D and Promob.Catalog3Dv2 folders to __Promob.Catalog3D and __Promob.Catalog3Dv2, inserting the underline symbol in front of the folder name.
4. Open Promob, and test access to Catalog 3D again.
Procedure 4: Check the programs installed on the machine
1. Go to Control Panel - Programs and Features. Check the list of installed programs for the following applications:
- Bytefence
- Segurazzo (SA Antivírus)
- WebAdvisor da McAfee
2. If any of these applications are installed, uninstall them by double-clicking on them.