What happens?
When releasing the Promob subscription, the message There was a problem releasing the Promob subscription. Restart the computer and perform the process again. If the situation persists, contact the Promob Support. (#7F) is displayed.
Why does it happen?
The situation occurs because, for some reason, it was not possible to deactivate the Promob subscription on the computer.
What to do?
Solution 1: restart your computer
1. Restart the computer and go through the subscription release process again.
Solution 2: open request to Promob
1. Open a request to Promob Support for the situation to be verified.