What happens?
When opening a design, the message The Promob file is currupted or invalid! is displayed.
Why does it happen?
The situation occurs because the Windows user logged into the computer does not have full permission to the directory where the design is saved.
What to do?
1. Check the situation:
Occurs with only one design:
Solution 1: design saved on network
1. Check the directory where the design is saved;
2. If the design is saved on a network, copy it to the computer's desktop and open the file;
3. If the design opens correctly, ask the IT technician or person in charge to verify the user's access permissions to the network directory.
Solution 2: design saved in local folder
1. Check the directory where the design is saved;
2. Locate the design and its .bak file;
3. Open a request to Support and attach the files to be analyzed.
Solution 3: Design opens from the File - Open menu or on another computer
1. Open the design via the File - Open menu or on another computer;
2. Save the design to your computer's desktop;
3. Open the design with double mouse click;
4. If the situation persists associate the design files with OpenPromob.
Occurs with all designs
Solution 1: network Saved Designs
1. Check the directory where the designs are saved;
2. Copy one of the designs to your computer's desktop and open the file;
3. If the design opens correctly, ask the IT technician or person in charge to check the user's access permissions to the network directory;
4. If the design does not open, open a request to Support and attach some designs for them to be analyzed.
Solution 2: designs saved in local folder
1. Open one of the designs via the File - Open menu or on another computer;
2. If designs open normally via the File - Open menu or on another computer, link the design files to OpenPromob;
3. If the designs do not open, open a request to Support and attach some designs for them to be analyzed.
Solution 3: occurred after computer maintenance/formatting
Before maintenance/formatting, the designs were backed up
1. Open a request to Support and attach some designs (along with .bak files) for them to be analyzed.
No backup performed - Designs have been restored
1. This type of process can cause the designs to be corrupted (loss of information) and it is not possible to recover them. It is important that the backup be performed before formatting or maintaining the computer.