What happens?
When selecting the Promob ERP option in Integrators the message Unable to connect to the database server at http://XXXXXXX:27014/ or Database server is not configured correctly.
Why does it happen?
The situation may occur because:
1. There was a communication divergence in the network between the computer where the ERP Integration Plugin is being used and the computer or server where the ERP Plugin Database is installed.
2. Database path was incorrectly changed after integration setup.
What to do?
Solution 1: review the integration settings with Promob ERP
IMPORTANT: This suggested solution is indicated for cases where the Plugin is in the implementation phase or in the initial stage of use. If you have used the Integration Plugin before, please proceed to the next steps:
1. Access the database installation and integration guidelines and review your settings.
Solution 2: Review the Service Address
1. Access the Document Database Settings option as shown in the image below:
2. In the Service Address field, click the Edit button and then review that the Database Address is filled in correctly.
3. If not filled in, enter the Database Address and then click on the Test Connection button to apply the adjustment.
NOTE: If another Promob instance is being used with the functioning ERP Integration Plugin, compare the settings to verify the correct address.
Solution 3: Review local infrastructure with IT manager
1. Check with the responsible computer technician if the network communication is showing any instability.
2. Orient that communication tests are performed between the computers involved, that is, between the computer where the ERP Plugin is being used and the computer/ server where the ERP Plugin Database is installed. This will help identify any communication problems between them.
3. Instruct the technician to verify that the standard port used by the service is released (standard port: 27014).
NOTE: Perform a connection test directly through the internet browser by entering the following address in the browser: http://NAMESERVER:27014. If the connection works as expected, a message similar to the image below should be displayed in the browser:
4. Instruct the technician to remove any local applications that may be interfering with network communication, such as Antivirus, Firewall, Network Restrictions, etc. If possible, request to temporarily disable these features and repeat the previous steps to verify that communication is established correctly.
IMPORTANT: If after performing these analyses and attempts communication with the database is not reestablished, contact Promob Technical Support.