The Promob Portal offers five payment options. These options are valid for both subscription renewals and new subscriptions.
Through the Account Settings in the Portal, you can define the default payment method that will be assigned to the account. Therefore, when subscriptions expire, the subscription renewal request will be automatically generated in the payment method configured.
For renewals, if you set up the credit card payment method, the renewal will be made as an automatic debit to your credit card. This way, your subscription will always be automatically renewed on the date you choose and set through the Portal without any worries!
For subscriptions, the payment methods displayed may vary according to the product selected.
Check out all the payment methods available on the Promob Portal below!
To facilitate navigation on this page, please select a payment method below and access your question directly:
Credit Card
To set credit card as the default payment method, inform the Portal via Account Settings.
1. Access the Promob Portal;
2. Click on the account name in the top right-hand corner;
3. Click on Account Settings;
4. Locate the menu Set the automatic renewal of their subscriptions and click Click Here;
5. On the Subscription Renewal screen that appears, make the desired adjustments:
5.1. Under Expiration Date, set the best day for your subscriptions to expire, either the 8th or the 15th.
5.2. Under Payment type, select Credit card.
If the card has not been registered before, select the New Credit Card option and fill in the required fields, then click Select to finish registering the card.
6. Click Save to save the registered information.
7. On the product renewal or subscription screen, choose credit card as the payment method and select one of the instalment options.
IMPORTANT:
- The number of instalments depends on the product being subscribed to.
- The amounts and numbers of instalments in this documentation are for illustrative purposes only.
Automatic Credit Card Renewal
When you select Credit Card as payment, the option to Keep my subscriptions active is automatically enabled! option, so that in subsequent months the renewal will occur automatically on the registered credit card, without you having to access the Portal and generate the renewal manually.
IMPORTANT:
- The automatic debit is made for the total amount of the renewal and does not include instalments.
- If for some reason the card transaction is not approved, the Promob Portal will understand and automatically generate an order via boleto and forward the boleto to the email configured as the billing email, as registered in the Account Settings.
9. Click on Finish Order;
10. Click OK to continue the application process;
11. Your order will be displayed, click on View Payments or Pay Now;
12. To finalise your order, click on Pay Now again;
13. The Payments page appears with a summary of the membership and the card to be used for payment. Confirm the details and click Make Payment;
14. If the transaction is approved, it will be displayed:
15. If the transaction is not approved, it will be displayed:
Bank Slip
To set up the bank slip as the default payment method, please inform the Portal through your Account Settings.
To set up the bank slip as the default payment method:
1. Access the Promob Portal;
2. Click on the account name in the upper right corner;
3. Click on Account Settings;
4. Locate the menu Set the automatic renewal of their subscriptions and click Click Here;
5. On the Subscription Renewal screen that appears, make the desired settings:
5.1 Under Expiration Day, set the best day for your subscriptions to expire, either the 8th or the 15th.
5.2 Under Payment Type, select Bank Slip.
6. Click on Save.
IMPORTANT: To reissue boletos, click here for more information;
7. Click on the Finish Order button;
8. Click OK to continue the membership process;
9. The bank slip is displayed on a new page, click on Pay Now;
10. Select Generate Bank Slip, your boleto will be displayed on the screen.
Online transfer
After choosing online transfer as your payment method:
1. Select the bank and click Finish Order;
2. Click OK to continue the application process;
3. The page for your chosen bank will appear. Follow the procedures to complete the transfer.
BNDES
After choosing BNDES as the payment method:
1. The amount to be paid in instalments is displayed;
2. To see the amount of the instalments, click on Simulate the amount of the instalments;
3. Enter the Card Number, Expiry Date and Bank. Click on Finish Order;
PIX
When finalizing an order, payment can be made through Pix.
Payment takes place in different ways in the following procedures:
E-commerce order finalization
1. When accessing the e-commerce order completion page, the option to select the payment method by Pix is available;
2. At the end of the order, by clicking on the Finish order button, the Pix payment screen is shown with the QRcode to be read, or the Pix payment code that can be copied;
On this screen, you can view the order or return to the store to continue shopping through the links displayed at the bottom.
NOTES: For payment to be completed, the browser Pop-up must be unblocked. See how to unlock here.
Payment for completed orders
1. Accessing the order view page (this page loads when you already have a product in your cart);
2. Open the corresponding order, and click Pay Now;
3. Click on Pix to certify the order value and click Pay Now again. The payment code Pix is displayed:
3. When the payment with the Pix code was made, a confirmation message is displayed:
The PIX code is available for payment for 48 hours, if it exceeds this period, it is not possible to make the payment with the same code, reporting the message below. In this case, it is necessary to generate a new order, so that a new code is generated:
NOTES: For payment to be completed, the browser Pop-up must be unblocked. See how to unlock here.
Paypal
1. Click on Finish Order;
2. Click OK to continue the purchase process;
3. The page for your Order will be displayed, click Pay Now or View Payments.