IMPORTANT: Perform this procedure only when requested by Promob Technical Support.
The Promob Update version can be replaced in two ways: using the Cyncly Maintenance Tool or manually, by replacing the files in the Promob installation folder.
Option 1 - Using the Cyncly Maintenance Tool
1. To replace the Promob Update version, close Promob and Download the updated version of Promob Update.
2. Download the Support service software from the link: Maintenance Tool - Download
IMPORTANT: If the Cyncly Maintenance Tool is already installed on the computer, skip to step 5.
3. After downloading, access the location where the file was saved and double-click it to start the installation.
If you have questions about the installation, see the article Cyncly Support – Maintenance Tool.
4. After installation, locate the Cyncly Maintenance Tool on the desktop and open the application.
5. With Promob closed, follow the instructions in the Maintenance Tool:
In the left sidebar menu, access Self-Service.
In the upper-right corner, check that Promob (Your Promob Name) is selected.
Locate and select the Replace Update option.
On the screen displayed, specify whether the replacement file has already been downloaded:
Yes: select this option if you have already downloaded the compressed (.zip) file.
No: select this option if you have not downloaded the file yet.
6. If you selected No, follow the steps below:
On the page that opens, click Download the updated version of Promob Update to start the download.
After the download is complete, return to the Cyncly Maintenance Tool and access Self-Service - Replace Update.
On the screen displayed, click Yes.
7. Select the downloaded .zip file and click Open.
8. Select the software in which you want to replace Promob Update and click Open Update.
9. To confirm the replacement of the files, click Yes.
10. After the process is complete, a confirmation screen will be displayed. Click Close.
11. Promob Update will open automatically.
Option 2 – Manually replacing the Promob Update files
1. Close Promob and download the updated version of Promob Update.
2. Check whether the compressed file is blocked by Windows:
Right-click the downloaded file and select Properties - General.
In the Security section, select the Unblock option.
Click Apply.
3. Extract the downloaded file and copy the Promob Update files.
IMPORTANT: For instructions on how to extract files, see How to extract files.
4. Access the path below, replacing (Your Promob Name) with the name of the software installed on the computer:
Local Disk (C:) - Program Files - Promob - Promob (Your Promob Name) - Program - Bin
Paste the copied files into this folder and confirm the replacement of all files, if prompted.
5. Then, access the folder:
Local Disk (C:) - Program Files - Promob - Promob (Your Promob Name) - Program - Bin - Update
6. Locate and run the PromobUpdate.exe application to check whether updates are available.