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Promob - Unconformity - Source Not Found. Action: Checking Record

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What happens?

When opening Promob, the nonconformity Source Not Found. Action: Checking Record. is displayed.

 

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Why does it happen?

This situation can occur due to the following reasons:

  • Inactive subscription / delinquency
  • Expired subscription
  • Canceled subscription
  • Subscription suspended by the manufacturer
  • Lack of administrative user permissions to run Promob.
     

 

What to do?

Procedure 1: Check your subscription status

1. Access the Promob Portal and log in to your account.

2. Go to the Subscriptions - Manage tab and locate the Promob subscription you use.

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3. Check the subscription status by hovering your mouse cursor over it and follow the instructions below:

Status and Activation Color Meaning What to do
Active 🟢 Green Proceed to procedure 2

 

Proceed to procedure 2

 
Expired 🟡 Yellow Subscription renewal is required
 

 

Contact the renewals department, check how to renew here. 
 

NOTE: If the renewal was recently made, submit the Payment Notification as described here.

IMPORTANT: The compensation process is performed automatically by the Promob Portal, so you need to wait for your subscription status to become active again.

 
Inactive 🔴 Red A restriction was identified in your registration, and your subscription is inactive.

 

Open a request with the financial team, see here.

Or contact us through our Financial channel on WhatsApp - (54) 3022-5800.

 
Suspended by manufacturer 🔴 Red Activation with a red indicator. Not related to Cyncly.

 

Contact directly the factory responsible for your subscription library to check the situation and regularize it.

 
Canceled 🔴 Red Status and Activation with a red indicator, the subscription is canceled.

 

You need to activate another subscription on your computer. To see how to change a subscription on the computer, click here.

 

 

 

Procedure 2: Run Promob as Administrator

1. Close the nonconformity message by clicking Exit Promob.

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2. Right-click on the Promob icon on the desktop.

3. Click Run as Administrator.

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Procedure 3: Submit a request to Promob Support

If the issue persists after following all the procedures above, we recommend that you submit a request to Promob Support.