What happens?
When importing a 3D file, in SKP format, to Promob, the message Unable to import the file. There are unrecognized primitives or a Windows component may be missing. Do you want to install this component now? is displayed.
Why does it happen?
The situation can occur for the following reasons:
1. The design has primitives not recognized by Promob;
2. The computer does not have the necessary Windows components to import 3D files in SKP format.
What to do?
1. Install the three Windows components below. Click on each of the components to see the step-by-step procedure:
Component 1
1. Click here to download the Windows component;
2. After saving the file on the Desktop, double-click on it. On the screen displayed, check the option I agree to the license terms and conditions and click Install;
3. Wait while the component is installed;
4. Click Close.
Component 2
1. Click here to download the Windows component;
2. After saving the file on the Desktop, double click on it. On the screen displayed click Run;
3. In the displayed window click on Yes;
4. Wait while the component is installed.
Component 3
1. Click here to download the Windows component;
2. After saving the file on the Desktop, double-click on it. On the screen displayed, check the option I have read and accept the license terms and click Install;
3. Wait while the component is installed;
4. Click Finish.
- After installing the three components, download the Cubo.skp file, made available by Promob, and carry out the import process for this file;
- If the Promob test file has been successfully imported, import the other 3D files you wish. If the file has not been imported, open a request to Promob Support, attaching the SKP file so that it can be analyzed.