What happens?
1. When opening a new or existing design, Promob is only loading and does not open the space.
2. When opening a new or existing design, the screen Please wait. Starting document is displayed and is only loading.
Why does it happen?
AMD's Raptr and PlaysTV apps are conflicting with Promob.
What to do?
1. Remove Raptr and PlaysTV applications through Control Panel - Programs and Features;
2. If it persists, restart your computer;
3. If the situation still persists, register a request on our Services Portal.
NOTE: It is important to remember that these applications are automatically downloaded when updating the AMD graphics card driver, so be careful that they are not reinstalled when updating the card again.