What happens?
When making the Promob budget, the following message is displayed: Unable to retrieve online budget [Número de série não encontrado].
Why does it happen?
The situation may be due to your subscription status or a corrupted file.
What to do?
1. Log out of Promob
- In the top right corner of Promob click on your username and select the Logout option;
- Confirm the operation in the message displayed by clicking Sim;
- After closing Promob, reopen it, log in with your email and password and check if the situation persists.
2. Check the subscription status on the Promob Services Portal
- Check the serial number you are filling out, compared to your subscriptions management on the Portal.
- If the serial number is expired or incorrect, check the subscription status.
3. Open a request to Promob Support
If the situation persists even after all the above processes and your Promob subscription is active, we advise you to open a request to Promob Support containing the following information:
- The message displayed when budgeting;
- Procedures already performed.