What happens?
When opening the Promob, the unconformity System.InvalidOperationException: This operation cannot be performed while dispatcher processing is suspended. is displayed.
Why does it happen?
The situation occurs because the Windows service is not working properly.
What to do?
Solution 1: Check for the presence of the WarSaw application on the device
- In direct contact with Diebold, the company responsible for the application, Promob identified that Warsaw, a security application installed on computers for secure Internet Banking access, blocks Promob files and generates unconformity Dispatcher cannot be suspended when trying to perform the opening of Promob and other Promob software. Therefore, we suggest that you follow the guidance below:
- Contact Diebold Support for application maintenance via the link: https://www.dieboldnixdorf.com
- Palliative Solution: Perform the uninstallation of Warsaw application. If you need assistance in uninstalling, we recommend that you contact Diebold Support.
Solution 2: Restart the computer
- Restart the computer;
- Reopen Promob;
Solution 3: Check the Framework
- Check that Framework 4.6.1 is installed. In case you are Windows 7 and have a newer version, please uninstall the latest version and install the 4.6.1 version of the feature.
Solution 4: Check Promob Registration
- Try removing the .sys file that stores the registry information in C:\ProgramData\Procad;
- Activate Promob again.