1. Check internet connections: http://www.speedtest.net/en
2. Measure latency (favorable between 50 and 80).
http://www.azurespeed.com/
3. Check browser configuration:
Access Internet Explorer, go to settings and open Internet Options.
Add Manager to trusted sites on Security tab:
Set the Security Level for this zone to Low:
On the General tab, in the Settings button, set the website's update data to Everytime I visit the webpage:
4. Reinstall Silverlight.
5. Check the machine's memory through the task manager, before starting the Manager and after (recording the two data):
6. Reduce UAC in controlling user accounts. In Control Panel - User Accounts - User Accounts - Change User Account Control settings, set to Never notify:
7. Check for antivirus and register exclusions for Manager and service if positive
8. Check if there is a Proxy or firewall and register the exclusions indicated
9. Check the control panel for harmful programs as listed below and remove them from the control panel.
Access the Control Panel - Programs - Programs and Features. Check the list of programs to see if the applications are installed.
• Infonaut,
• IntelliTerm,
• Istartsurf, Link Wiz,
• McafeeWebAdvisor,
• Phrase Finder,
• Quick Ref,
• SuperClick,
• TermBlazer,
• TermCoach,
• WordAnchor,
• Wordinator,
• WordFly
If installed, it is necessary to remove them from the computer.