What happens?
When requesting to cancel a subscription, the message: Error canceling your subscription, please try again later. If it persists, click here to check solution.
Why does it happens?
The situation occurs when there is some instability in your internet connection, or instability of our services.
What to do?
Solution 1
1. Check the stability of your internet connection and retest the situation.
Solution 2
Delete browser temporary files
1. Remove temporary browser files. See how.
2. After clearing the browser cache, open a new Internet browsing page;
3. Access the Promob Services Portal again and make a new attempt to cancel.
Solution 3
Open an online request
If the situation persists, contact technical support, opening a service to verify the situation.