Whats happens?
A message appears informing you that the machine on which the Promob is running lost its internet connection at the time of the check.
Why does it happens?
The situation occurs when there is an interruption in the internet connection at the exact moment that the system verifies this connectivity.
What to do?
Solution 1: Restart Promob
1. Close and reopen Promob, as the situation may have been momentary due to internet connectivity.
Solution 2: Clear cache files
1. Go to: C:\ProgramData\Procad\
IMPORTANT: If the ProgramData folder is not visible, it may be hidden. Find out how to display hidden folders by clicking here.
2. Locate and delete files with a .sys extension (exempla: xxx.sys). The name may vary depending on the manufacturer.
3. Then go to: C:\ProgramData\Procad\Promob\[Promob name]
4. Delete the TokenCache.dat and tokencachereseted files, if present.
5. In the Windows Start menu, open Internet Options and follow the steps in this link: How to reset Internet Explorer.
6. Reopen Promob and check that access is restored.
Solution 3: Check network connectivity
1. If the situation persists, it is necessary to check whether there are security tools (such as antivirus, firewall or proxies) restricting access to Promob services.
2. Consult the technical support responsible for the network to ensure that access is authorized.
3. To find out which ports, sites and IPs should be available, click here.