1. Access the Promob Support Portal, and click Enter In to connect the account.
2. Access the Promob Store - Orders menu.
3. Locate the Renewal Order and check its Status.
The order status can vary between: Waiting for Approval, Order Approved, Payment Confirmed, Order Billed.
Check the explanation of each status below:
Waiting for Approval
The request has been made and is awaiting approval.
IMPORTANT: In the case of credit card orders, Waiting for Approval may mean that the transaction has not yet been made. To check, click on the View details option, then on Pay Now, for more information click here.
Order Approved
It means that the customer’s data has been verified by Promob and the order is valid, that is, if it is paid, it will be processed normally. In the case of a credit card order, it means that the transaction has already been made and has been successfully made, the signature is released.
Payment Confirmed
Payment has been confirmed, and the order will be sent for invoicing.
Order Billed
The order has been invoiced according to the payment terms chosen, and the invoice will be sent to the customer.
- To do this, click on the option, View Payments.
- The View Payment for Invoiced Order screen appears.