What happens?
When clicking on the Information icon or viewing module information, the message "Unable to access Information Services. Please check your internet connection." is displayed.
Why does it happen?
The situation can occur for the following reasons:
1. The Promob Information version is outdated;
2. The computer used to access the module information does not have an internet connection.
How to resolve?
Solution 1: Update Promob
1. Update Promob.
Solution 2: Check Internet connection
1. Verify your internet connection and try accessing Promob Information again.