What happens?
When downloading Promob installation files on a computer with Windows 8 operating system, the message Windows has protected the computer. Windows SmartScreen has prevented an unrecognized application from launching. If you run this application, your PC may be vulnerable is displayed.
When you open Promob, the message This application cannot run on your PC. To find a version for your PC, consult the software vendor is displayed.
Why does it happen?
1. Windows protected the computer: the SmartScreen filter, being an Internet Explorer feature used to scan executable files, protecting the computer from Web threats, blocked the Promob Downloader;
2. This application cannot be run on your PC: the Promob version is not compatible with your computer's operating system.
What to do?
Windows protected the computer
1. Run Promob Downloader
- Click More Info on the displayed message. Click Run Anyway.
2. Check Windows administrative permissions
- Request assistance from the IT technician to verify the administrative permissions of the user logged into Windows.
This application cannot run on your PC
1. Check compatibility mode mode
- Right-click on the Promob shortcut and select the Properties option;
- Click on the Compatibility tab;
- Check the option Run this program in compatibility mode and select the option Windows 7;
- Click Apply - OK.
2. Check Windows administrative permissions
- Request assistance from the IT technician to verify the administrative permissions of the user logged into Windows.