NOTICE - READ BEFORE PROCEEDING:
This documentation refers exclusively to the reissuing of boletos available on the Orders screen of the Promob Portal, related to renewal and acquisition.
For the issuing of administrative boletos, such as financial titles linked to negotiations, membership installments, or renewals that generate pending balances, see the information here.
When is it possible to issue the duplicate copy of the boleto?
Renewal Boleto
Important notice: as of 10/01/2026, the subscription renewal process has been updated.
Renewal boletos can be paid up to 90 days after the due date, with no need to reissue them.
Please note: the boleto amount is not retroactive; each boleto issues only the amount for its respective overdue month. For example, if the renewal boleto was not paid for two months, there will be two overdue boletos.
Acquisition Boleto
The duplicate copy of the boleto can be issued directly through the Promob Portal, as long as the order meets the following conditions:
- The order has Approved status and the boleto is still within its due date.
- In cases where the boleto was lost.
- When the boleto expired over the weekend and was not paid on time.
IMPORTANT: If the boleto is already overdue or the order has Canceled status, it will not be possible to issue a duplicate copy.
To issue the duplicate payment slip of exchange, do the following:
1. Access the Promob Support Portal, and click on Log In to connect your account.
2. In the Promob Portal, access the Store - Orders.
3. In the listing, identify the order whose payment was made via bank slip.
4. Click the Pay Now button. A sidebar will be displayed with the payment details.
5. In the sidebar, click again on Pay Now to generate the duplicate bank slip.
6. Afterwards, the complete information will be displayed:
1 - Document amount
2 - Due date
3 - Digitable line (with Copy button)
4 - Pix Copy and Paste (with Copy button)
5 - 2nd Copy of the Boleto in PDF available for download and printing
6 - PIX QR Code printed on the PDF
Image for illustration purposes only
Example of boleto:
Image for illustration purposes only
IMPORTANT:
Payment can be made via boleto or Pix.
If payment is made via Pix: the boleto is automatically settled.
For more information, click here.