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NOTICE - READ BEFORE PROCEEDING: This article should only be considered for accounts registered as a Brazil address, as it is a payment method widely used in Brazil. The accounts registered with addresses from other countries have as payment methods on Credit Card and PayPal. |
When is it possible to issue a duplicate bank slip?
The duplicate bank slip can be issued directly through the Promob Portal, provided that the order meets the following conditions:
The order has the status Approved and the slip is still within the due date.
In cases of loss of the slip.
When the slip expired over the weekend and was not paid on time.
IMPORTANT: If the slip is expired or the order has the status Canceled, it will not be possible to issue the duplicate. In this case, it will be necessary to generate a new renewal order in the Promob Portal. For more information, click here.
To issue the duplicate payment slip of exchange, do the following:
1. Access the Promob Support Portal, and click on Log In to connect your account.
2. In the Promob Portal, access the Store - Orders.
3. In the listing, identify the order whose payment was made via bank slip.
4. Click the Pay Now button. A sidebar will be displayed with the payment details.
5. In the sidebar, click again on Pay Now to generate the duplicate bank slip.
6. The slip is displayed on the screen. It is possible to view, download, or print as needed.