To see orders:
IMPORTANT: services and products will only be sent after payment has been confirmed by the issuing bank.
1. Access the Promob Services Portal;
2. Click on the Promob Store - Your Orders menu;
3. The list of orders is displayed. Click on the Order Number you wish to consult;
The order status are:
Waiting for Approval: This is the first status of an order. Displayed right after the purchase is completed through the Portal;
Order Approved: displayed when the order is approved by Promob, after validating the ID, address, among others;
Payment Confirmed: displayed when Promob receives payment confirmation;
Order Billed: displayed when Promob issues the invoice;
Order Cancelled: displayed when, for some reason, Promob cancels the order;
To cancel an order, contact Promob's Call Center.