Sign in
  1. Promob Support
  2. Manufacture
  3. Promob Cut Pro

Argox 214 Plus Printer – Error Status/Does Not Print Labels

Updated
Follow

When the printer Generic / Text Only – Argox does not print labels or displays the following error message:

Sem título.png

Follow the steps below to fix the problem:

 

1. Check if the printer ports are configured correctly

  •  Open the  Printers and Scanners screen on the computer. Click on the already installed Argox printer, and select the option  Manage;

Sem título.png

  • Click on  Printer Properties ;

  • Go to the  Ports tab and check if the options COM3 and USB001 are selected. Then click apply and OK;

    Sem título.png

     

2. Restart the printer

  • Turn off the printer and wait 10 seconds;

  • Turn the printer back on;

  • Press the Feed button on the printer (located on the printer itself) until it starts printing a page with information.

  • Try printing again to check if the printer is correctly configured.