What happens?
When selecting or moving a module in the 3D space, the item is not selected.
Why does it happen?
The situation can occur for the following reasons:
1. The video card does not meet the minimum requirements for Promob to work;
2. The video card driver is out of date;
3. The layer in which the module is inserted has been locked;
4. Item is set to select parent plan.
What to do?
Occurs with all designs/Promob
Solution 1: check requirements
1. Make sure your computer meets the video card requirements and the video card driver is up-to-date.
Solution 2: configure video card
1. Configure the video card to run Promob in high performance.
Solution 3: set Preferences
1. Access the Preferences window and click Space - Moving;
2. Check the option Enable this option only when it is not possible to select items in the space.
Occurs with specific modules of a design
Solution 1: check layer
1. Check if the module layer is blocked. If so, unblock it.
Solution 2: check selection property
1. Access the Module List and select the item by double-clicking the mouse;
2. In the Tools Panel - Properties click on the Advanced button. Make sure the Select Parent property is set to Yes;
3. If it is, select the item in the Module List and remove it.
Solution 3: open request to Promob
1. Open a request to Promob Support for the situation to be verified.