What happens?
When deactivating the Promob subscription, the message The release of the subscription has not occurred or was not successful is displayed.
Why does it happen?
The situation can occur for the following reasons:
1. The Promob subscription was not released on the computer mentioned in the message;
2. This option was used recently.
What to do?
Solution 1: access the computer mentioned in the message
1. Access the computer mentioned in the message and release the Promob subscription.
Solution 2: open solicitation to Promob
1. Open a solicitation to Promob Support for the situation to be verified.