When can it be used?
- The renewal payment has already been paid, but the subscription still has the Expired situation in the Promob Services Portal. To check the subscription situation click here.
- The payment information can be done at any time but only once a month.
Which orders can have the payment informed?
- Renewal payments of Promob, Manager and Plugin products.
- Subscription renewal applications that had already been approved. To check the order situation click here.
IMPORTANT: The payment information can't be done in purchase oders. In these cases the bank clearing has to be waited.
How to inform the payment?
2. Click on the Services - Inform Payment menu;
3. The subscriptions renewal payment can be informed through the order number or the document number;
- To locate the order number access the Promob Store - Your orders menu.
- To locate the document number, check the Document Number box in the bank slip.
4. After locating the order or the document number, write it down and click on the View Order option;
5. The summary of the request in question will be displayed, click on the Inform Payment option that was enabled;
6. The message Payment successfully entered should be displayed. If another message is displayed, click here for more information.