When logging in to Promob Cut, Promob Cut Pro, or Builder services, the following message is displayed:
The situation is happening, because the informed user does not have any valid contract in his account in the Portal.
Solution 1: Verify your account licenses
Access the Promob Portal, and manage your licenses in the Licenses - Manage Licenses menu. Verify that the account has a license with active status, that is, that the license is renewed. If your account has only expired or canceled licenses, we suggest renewing your licenses.
Solution 2: Verify that the user is linked to the correct account on the portal
The same user can be linked to more than one account on the portal, make sure your user is linked to the account where your active licenses are. In the Promob Portal, manage the users of your account.
Solution 3: Verify that you are using a licensed copy of Promob.
We suggest that regularise his licenses, actuate the Promob again and make login in the services again.
Solution 4: Contact Promob Support
Contact Promob Support.